The next level of multi-lingual AI

In an always on, and hyperconnected world how do you guarantee exceptional service to your customers?

The complex task of handling customer queries, complaints and feedback usually falls on employees of the service desk. The sheer volume of incoming calls or chats and the lack of direct navigation to queries on most websites often deter user experience. This in turn downgrades brand value and results in conversion loss.

Enterprises today are eyeing AI-enabled NLP solutions as the frontline technology to interact with users, reduce waiting time, answer queries, and establish strong relationships -TFS eliminates operational inefficiencies, allowing businesses to focus on key revenue-generating decisions. The emerging technologies, like AI and Big Data, working at the core of TFS ensure built-in business intelligence, drill-down reporting, and real-time visibility across the organization. Deliver an exceptional end-user experience, and establish a strong brand presence.

Take user experience to the next-level with TOB-E

Let the conversation flow 24x7 with TOB-E, our next-generation, conversational AI bot. Communicate naturally & intelligently in multiple languages, and build strong connections. TOB-E is powered by IBM's iconic Watson Engine, and has Natural Language Processing (NLP) and Machine Learning capabilities.

TOB-E is cognitive & conversational, and learns deeper with every interaction. Break the language barrier effortlessly and penetrate new markets with TOB-E as your virtual assistant.

Features

1
Natural & live interactions
  • Speaks more than 100 languages
  • Understands internet slangs and local lingo
  • Adds humor and a personal touch to interactions
2
Connects with live agents
  • Speaks more than 100 languages
  • Understands internet slangs and local lingo
  • Adds humor and a personal touch to interactions
3
Exceptional user experience
  • Speaks more than 100 languages
  • Understands internet slangs and local lingo
  • Adds humor and a personal touch to interactions
4
Quality control
  • Speaks more than 100 languages
  • Understands internet slangs and local lingo
  • Adds humor and a personal touch to interactions

How TOB-E can help your business

Adds value to any B2B or B2C web or mobile app helpdesk

Assists lead generation

Enables user-persona-based responses in single sign-on scenarios

Connects to ERP applications and facilitates responses based on user input

Helps find products, checks inventory and recommends purchase items

Confirms orders and tracks shipping

Collects customer feedback efficiently